Refunds/Cancellations

Requests for cancellations and/or refunds will be accepted until 11:59 p.m. September 20, 2019, and a 20% administrative fee will be deducted. Please note that this fee will be incurred for all cancellation/refund requests regardless of when they are is received. No refunds will be granted after September 20, 2019. However, you may send a substitute according to the substitution policies. Once a registration has been charged to a credit card, AASHE is not able to change the credit card used for payment. Refunds will be credited using the original method of payment less the cancellation fee. Refunds will not be issued for no-shows.

Substitutions

Registrants unable to attend the conference may send a substitute. Substitutions can be made free of charge until registration closes at 11:59 p.m. (PST) on October 1, 2019. In such cases, the substitute will be registered for the same events as the initial registrant. The individual submitting the substitution request is responsible for all financial obligations associated with that substitution.

Substitution requests can be made online until 11:59 p.m. (PST) October 1, 2019, by following the instructions on the registration confirmation page. No substitutions may be made after this time. The substitute will be responsible for paying any additional fees that may be required for the new registration.

Payment Policy

Checks are accepted for “Group” registrations only and are payable to “AASHE”. Checks must be sent within 60 days from the date you register. The “pay by check” option will be disabled on September 6, 2019. If payment is not received within 60 days of your registration, AASHE will cancel your registration and you will have to register at the rate that is in place when you re-register. Please include a copy of the invoice or confirmation email with your check and mail (no overnight courier to this address) to:

AASHE
P.O. Box 824583
Philadelphia, PA 19182-4583

Domestic ACH Details

ABA: 021052053
Account: 63578097
Please email ACH EDI Reports to finance@aashe.org

Special Offers/Discount Codes

Use of discount codes is only valid at the time of the initial purchase/registration. Refunds will not be authorized for existing registrations where the special offer was received after the initial purchase. Discount codes cannot be applied to already reduced/discounted registrations including New Year’s Sale, Presenter or other discounts. Limit one (1) special offer/discount code per registration.

Registration Confirmations

Confirmations are auto-generated and sent to the email address provided during the registration process. If you did not receive your confirmation, please contact:

Email: conference@aashe.org
Phone: 888-347-9997 ext. 3 (9:00 a.m. – 5:00 p.m. ET, Monday – Friday)

Consent Clause

Registration, attendance at, or participation in the AASHE Conference and Expo and other activities constitutes an agreement by the registrant to the use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions, and audiotapes of such events and activities by AASHE and other third parties, including but not limited the venue, the host city, and the host CVB. Your registration may include technology that monitors your activities throughout the meeting, such as session attendance and booths visited.

Code of Conduct

AASHE is committed to providing a safe and welcoming environment for all participants in the AASHE Conference & Expo. We expect everyone associated with our conference (including attendees, AASHE staff and venue staff) to act responsibly, behave courteously, and respect the rights and dignity of others at all times while in attendance.

The following actions are prohibited at our Conference & Expo:

  • Harassment or intimidation by words, gestures, or body language
  • Physical contact with another person in an angry, aggressive, or threatening way
  • Verbally abusive behavior, including angry or vulgar language, swearing, name-calling, or shouting
  • Sexually explicit conversation or behavior

AASHE reserves the right to remove or refuse service to anyone deemed to be in violation of this Code of Conduct.

General Conference Policies

  • AASHE is not responsible for loss, damages or injury to persons or property occurring at or as a result of the conference. This also applies to any other related events if and to the extent you may be eligible to attend as part of your registration.
  • Fees for the AASHE Conference & Expo are not tax deductible as charitable contributions but may be deductible as ordinary business expenses.
  • Onsite Badge Reprints: Please remember to bring your badge with you each day of the conference. There is a $10 fee for all badges that need to be reprinted. Badge sharing and splitting is strictly prohibited.
  • Conference Attendee List Disclosure: AASHE does not sell attendee registration information to third-parties. We do share registration information with the current year’s conference sponsors/exhibitors and with whom we are partnered. If you prefer not to receive communications from our conference partners, you may opt-out during the registration process.
  • Photography Disclosure: We reserve the right to use photographs taken at the AASHE Conference & Expo for marketing purposes including, but not limited to, posting the photographs on social media, on our various websites, and including them in print and/or email marketing campaigns. By entering the event, you authorize AASHE to include your likeness without additional permission for these purposes. Please note that photography or recording of events/performances is prohibited. Registration or ticket purchases is for admission purposes only, subject to other restrictions.
  • Badge Scanning: As an attendee of the conference, you may be asked to scan your badge at various exhibit booths. When your badge is scanned by exhibitors and/or sponsors during the conference, you are opting-in to receive communications from that entity. You will be subject to their communications and privacy policy and will have to opt-out with them directly if you decide later to do so.
  • Admittance and Soliciting: We want everyone to enjoy the AASHE Conference & Expo. In keeping with this goal, we reserve the right to refuse a new registration or cancel and refund an existing registration at our sole discretion; or to eject any registrant from the event without any prior notice or refund if while at the event their behavior is deemed disruptive, offensive, dangerous, illegal or if they are found to be distributing unauthorized material.
  • You’re invited, and indeed, encouraged, to meet and visit with all of the great companies who will be joining us as official sponsors and exhibitors at the conference. However, keep in mind that “suitcasing” or “outboarding” is strictly prohibited at the AASHE Conference & Expo. We reserve the right to remove any individual if they are reported to be soliciting and are not an official AASHE exhibitor.
  • The views or opinions expressed by any event attendee, speaker or sponsor are not necessarily the views or opinions of AASHE. All event attendees, speakers, and sponsors are responsible for their own content (including presentations, marketing collateral, advertising and online web content).